Answers to Frequently Asked Questions about ILLiad and EZBorrow

What is ILLiad? What is EZBorrow?

ILLiad is our portal for requests from other institutions. ILLiad and EZBorrow increase our access to materials through the generosity of our lending partners.

For books, EZBorrow is our primary method of requesting due to the speed and simplicity of the system. EZBorrow books will generally have longer loan periods and arrive quicker because of our borrowing agreements with our PALCI EZBorrow partners. If a book is not available in EZBorrow, transfer the request to ILLiad where we can widen our search to our lender partners across the country.

What kind of material may I request?

Generally we can request anything that can be found in a library with some exceptions. A good starting place is worldcat.org where citation information and availability in libraries can be double checked. Please try to include as much information in your request as possible.

We are currently not able to request full ebooks, however we can request up to two chapters in a work as defined by copyright fair use. For full access to these materials we suggest reaching out to a librarian on library chat.  

The system says I am blocked. How did this happen?

In order to maintain relationships with our lenders, we may block a patron if their material becomes significantly overdue. If this case, please contact us for help.

My ILLiad login is not working.

Here are a few tips to help you login to ILLiad: 

  • Verify you are using this link.

  • Make sure you are using your current temple password and not an old one saved by your browser. Your username should be your email address (e.g. tuk03559) without the “@temple.edu” part.

  • Try using a different browser or clearing the cache of the current browser. 

If this has not solved your issue, please feel free to contact us

How may I ask for a renewal?

Renewals may be requested in the ILLiad portal by clicking renew under checked out items or by contacting us via email. EZBorrow items are not eligible for renewal. Renewals are up to the discretion of the lender and are not able to be guaranteed.